This course has been designed for anyone who is involved in the transformation of public services.
It will also benefit those interested in learning about new ways of:
Whilst the course is not intended to turn you into a service designer or user researcher, it will give you an insight into what user-centred design is - and how service design approaches can be applied to your work.
It will also be helpful for anyone who is responsible for procuring service design or recruiting service design professionals.
Service design thinking, methods and tools are important if we are to design public services that put people and their needs at the heart of our work.
This course introduces the key principles of service design, and empowers you to start building a culture of user-focused thinking into your team, project or organisation.
Key topics covered include:
The course includes a service design challenge - a rapid simulation of an end-to-end service design project.
Anyone who is employed by a public sector, public service, third sector or education sector organisation, who wants to learn more about how design methods can help them deliver user-centred public services.