This course has been designed for anyone who is involved in the transformation of public services, both digital and non-digital.
It will also benefit those interested in learning about new ways of:
Whilst the course is not intended to turn you into a service designer or user researcher, it will give you an insight into what user-centred design is - and how service design approaches can be applied to your work. It will also be helpful for anyone who has been charged with procuring service design or recruiting service design professionals.
The course is run by the Office of the Chief Designer, in collaboration with the Scottish Digital Academy, in the Scottish Government’s Digital Directorate.
Service design thinking, methods and tools are important if we are to design public services that put users and their needs at the heart of our work.
This programme introduces the key principles of service design, and empowers you to start building a culture of user-focused thinking into your team, project or organisation.
Key topics covered include:
The programme includes a service design challenge - a rapid simulation of an end-to-end service design project.
The Service Design Champions course is for anyone who wants to learn more about how design methods can help them deliver user-centred public services.
This course is open to anyone at any grade involved in the development of a public services as part of a multi-disciplinary team, or those who are in an enabling role.