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Digital Scotland Service Standard Awareness

This course is for people who want to know more about the Digital Scotland Service Standard.


The Digital Scotland Service Standard has helped organisations think differently about how they approach developing products and services, putting people at the heart of delivery, and adopting tools and processes to promote flexibility, sustainability and continuous improvement.  

This course will give you an understanding of the service standard, and how the standard can help transform public services and respond to the challenges and opportunities of new and emerging technologies. 


At the end of the course you will have gained a better understanding of what a service is, the 14 criteria of the Digital Scotland Service Standard, and how teams and organisations can use them to move closer to our goal of inclusive, accessible and joined-up public services.


Anyone who is employed by a public sector, public service, third sector or education sector organisation can attend this course.


  • Online Delivery with Microsoft Teams
  • Google Account
  • Duration - 3 hours with regular breaks

Equipment Required

  • Desktop or laptop or tablet preferred.


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